Cancellation policy – We pride ourselves on how fast our orders ship out. For this reason, we cannot guarantee that orders placed on our website will be able to be canceled before the order ships. Please carefully review your order before submitting to prevent the need for cancellation. Please note that while we offer free shipping, the customer will be responsible for the actual shipping cost incurred on orders that are canceled after they have shipped out from Supplier warehouse.
Our Return policy lasts 25 days. If 25 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all items, including manuals, if applicable, included. Please notify us within 15 days of delivery to request a Return Authorization (RA). Please note that ALL RETURNS must have an RA# assigned before return and the RA must be included in the return product package.
Defective Products - You may return all damaged, defective, or incorrect products (after receiving an RA#) for credit or exchange within 15 days from the date of shipment. We will arrange for a prepaid return at our expense and issue full refund shortly after the return is received back at our supplier’s warehouse. Please note that while we do offer free shipping, the customer will be responsible for all shipping costs incurred on returned orders that are not damaged, defective or incorrect. Before returning a product, please obtain a Return Authorization within 15 days of delivery.
1. Please refuse delivery if your order appears damaged, defective, or incorrect. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you at no additional cost.
2. Please notify us IMMEDIATELY requesting an RA if your order is delivered with concealed damage. Include a detailed description of the damages or defects, along with any additional supporting documents like part numbers, and pictures, e-mailed to UniquePatioStuff@gmail.com. Please include your Name, Order Number, and shipping date in your e-mail. Once we receive this information, we will file a claim with the shipper or manufacturer on your behalf and you will be given the option to have a replacement sent or receive a full refund.
3. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If one of these terms are not met, there will be up to a 20% restocking fee.
4. If you choose to return items/order that are not damaged, defective, or incorrect for a refund, you will be responsible for all shipping costs incurred on the returned items/order. Original shipping and handling charges are non refundable.
5. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: a) Any item not in its original condition, and is damaged or missing parts for reasons not due to our error, and b) Any item that is returned more than 25 days after delivery.
Refunds - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds - If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [COMPANY EMAIL].
Sale items - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges - We only replace items if they are defective or damaged. If you need to exchange the item for the same item, send us an email at UniquePatioStuff@gmail.com and and we will request a Return Authorization # for you.
Shipping - To return your product, sent an e-mail to UniquePatioStuff@gmail.com within 15 days of delivery, requesting a Return Authorization # for your return item. UniquePatioStuff.com will reply to your e-mail with the RA# and the Supplier’s warehouse address where you will ship your return product. Shipping Cost policy for returning items are outlined above in the Return/Refund Policy.
You will be responsible for paying for your own shipping costs for returning any non-defective/damaged items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, consider using a shipping service with a tracking number assigned to your return item. Another option is to purchase shipping insurance. There is no guarantee that your returned item will be received at the Supplier Warehouse. The tracking number on your item will guarantee your ability to track its progress en route and insurance will protect your investment in your purchase.